FAQ

  1. What products do you offer?

    • We offer a wide range of beads, charms, chains, findings, and jewelry-making supplies to meet your creative needs.

  2. Are your products hypoallergenic?

    • Yes, our products are hypoallergenic, making them safe for those with sensitive skin.

  3. Do you offer customization services?

    • Yes, we offer customization services for certain products. Contact our team for more information and to discuss your specific requirements.

  4. What are your shipping options?

    • We offer various shipping options to accommodate your needs, including standard and expedited shipping. International shipping is also available.

  5. Do you offer wholesale pricing?

    • Yes, we offer wholesale pricing for qualified buyers. We do however require a business license. You can apply for a wholesale account here. 

  6. What is your return policy?

    • We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receipt to arrange for a return or exchange.

  7. Do you offer virtual shopping appointments via Zoom?

    • Yes, we offer virtual shopping appointments via Zoom. Simply schedule an appointment by visiting this link, and we'll guide you through our products and answer any questions you may have in real-time.

  8. What is the Beading Bucks loyalty program?

    • Our Beading Bucks loyalty program is our way of thanking our loyal customers for their continued support. With every purchase, you earn Beading Bucks that can be redeemed for discounts on future purchases. The more you shop, the more you save!

  9. Do you offer drop shipping services for wholesale customers?

    • Yes, we offer drop shipping services for our wholesale customers to help streamline their business operations. With drop shipping, you can expand your product offerings without the hassle of managing inventory. Visit this link for more information on our drop shipping program and how to get started.

  10. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, PayPal, and more. Contact our customer service team for assistance with payment options.

  11. Can I track my order?

    • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  12. Are your products eco-friendly?

    • We strive to minimize our environmental impact by offering eco-friendly products whenever possible. Look for our eco-friendly options marked in our product listings.

  13. Do you offer tutorials or classes?

    • Yes, we offer tutorials and classes to help you learn new beading techniques and expand your skills. Check the "Continental Creations Corner" on our website or social media channels for upcoming classes and tutorials.

  14. How can I contact customer support?

    • You can reach our customer support team via email at info@continentalbeads.com, by phone at (702) 360-9900, or through the contact form on our website. We're here to assist you with any questions or concerns you may have.

  15. Do you offer international shipping?

    • Yes, we offer international shipping to many countries around the world. International shipping rates and delivery times may vary depending on the destination. International shipping rates are calculated at checkout.