Return Information
Order Information
Spool lengths may, from time to time, be over or under ordered amounts. This eliminates waste and allows us to sell our chain at the most competitive prices possible. It also ensures that spools are not made up of short, joined lengths.
Backorder shipping is always free for USA domestic shipping.
Return Policy
Continental Beads stands by a 90-Day Satisfaction Guarantee. To initiate a return, you may contact us at 702-360-9900 or email us to request an RMA.
● Print our Customer Return Form and include it with your return
● Returns are accepted up to 90 days from date of purchase if unused and in original packaging
● A 10% restocking fee may be applied under certain circumstances
● PayPal merchant transaction fees of 2.9% + $0.30 are not refundable
● Special orders are not eligible for return
● If replacement merchandise is requested, typically the replacement merchandise will be invoiced when shipped and a credit will be applied once your returned merchandise is received.
● We do not accept partial returns. For example, if you ordered 25 ft and used 20 ft, we cannot accept a return for the remaining 5 ft
● Please include the invoice and quantity of each item you are returning
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@continentalbeads.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@continentalbeads.com and send your item to: Continental Bead Suppliers, 3035 East Post Road, Las Vegas NV 89120, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Continental Bead Suppliers, 3035 East Post Road, Las Vegas NV 89120, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
